We use an orthodontist in Grand Rapids, MI but needed help with braces while in Traverse City. Up North Orthodontist got us in within 30 minutes! They were also wonderfully kind and extremely knowledgeable!
Response from the owner: Thank you for your review, Ashley! We were happy to help you in a pinch! 🙂
Recently had a complimentary consultation regarding questions and concerns about my 8 year olds orthodontic treatment from another provider. Our family feels a bit of relief after the conversation with Dr. Spencer and his team. We got well informed by the step to step process for the necessary procedures that needed to take place for our young daughter. She requires some teeth extraction for some that haven't poked out yet. As a parent, we were a bit worried, since she is very young. Much gratitude to Dr. Spencer and the UpNorth team for their time. Very knowledgable, comfortable setting, and detailed explanations that puts you at ease for what this practice can offer you.
Response from the owner: Thank you for sharing your experience! We’re glad to hear that Dr. Spencer and our team were able to provide the clarity and reassurance you needed. It’s important to us that you feel well-informed and at ease with your daughter’s treatment plan. We appreciate your kind words and are here to support you every step of the way!
My daughter has been coming to Dr. Spencer for about 5 years and we love him. The entire staff is amazing and kind and patient which I absolutely love. One of the ladies in the office even remembered me from when I had braces probably about 20 years ago. Overall an amazing place and have recommended them several times and will do so over and over again!
Response from the owner: Ashley, thank you so much for your heartfelt review! We're thrilled to hear that you and your daughter have had such a positive experience with Dr. Spencer and our team over the years. It’s wonderful to know that our staff's kindness and attention to detail have left such a lasting impression. We really appreciate your recommendations and look forward to continuing to provide great care!
Up North Orthodontics has exceeded all my expectations! We were welcomed so warmly the moment we walked in the door and all staff were friendly, making my children feel at ease. It's a beautiful, well run facility that keeps children feeling heard and relaxed. Dr. Crouch was so thorough and responsive, but above all, gentle and kind. HIGHLY recommend.
Response from the owner: Samantha, thank you for your amazing review! We're thrilled to hear that you and your family felt so at home with our team. It's wonderful to know that our facility and staff left such a positive impression. Dr. Crouch and the entire team appreciate your kind words and high recommendation!
Our family loves this place! The staff couldn’t be kinder. My son has anxiety going to the dentist but walked out of this place loving it. Dr. Spencer is very friendly, informative, and thoughtful with his approach on orthodontic care. He really does want to help his patients and is sensitive to realistic goals and corrections.
Response from the owner: Thank you for your wonderful review Lindsay! We're so happy to hear that your family loves our practice and that your son felt comfortable with us. Dr. Spencer and the team strive to make every visit as pleasant and informative as possible. We're glad we could help!
The Up North Orthodontics staff has been so thorough in explaining the treatment options while being kind. There isn't any pressure, but they are there to help with any concerns you have. So glad we switched over to Dr. Crouch and his staff.
Response from the owner: Nikki, thank you so much for your lovely review! We're delighted to hear that you had a great experience with our team and found our conversations to be thorough and helpful. We always aim to support our patients and families as best we can! We're so glad you are with us!
We have had great experiences with Dr. Spencer and his team! Everyone is friendly and professional. They took time to get to know my children’s interests and they communicate with them in a way that is engaging. We have be throughly impressed with Up North Orthodontics!
Response from the owner: Thank you Chelsea! We really appreciate your kind review 🙂 We love having your family in our office!
From the moment I walked in, Dr. Spencer Crouch and his welcoming staff at Up North Orthodontics made me feel right at home. The entire process has been positive, making me feel confident about my smile right from the start. As an adult, it was a relief to feel comfortable in an orthodontic setting. I look forward to seeing the beautiful results!
Response from the owner: Taylor, thanks so much for your kind words! We're thrilled to hear that with Dr. Spencer and our team made you feel so comfortable. It's wonderful to know that your experience has been positive and that you're feeling confident about your smile. We can't wait to see the beautiful results with you!
I was referred by my DDS for a consult, and was impressed with every aspect of this practice. The office is lovely, the process is highly organized, the staff is well trained and very patient centric and Dr. Spencer was kind, patient and provided excellent explanations for the options he gave. My own background is in healthcare and a for a time, practice administration, and I am not usually too impressed with offices I am referred to. However, Up North Orthodontics is a very impressive practice and I would highly recommend it.
Response from the owner: Wow, THANK YOU for your glowing review! We're thrilled to hear that you had such a positive experience with our practice. Dr. Spencer and our team always strive to provide clear and compassionate care. Your recommendation means a lot, especially from someone with a healthcare background 🙂 If you ever need anything else, we're here for you!
Staff was very friendly and helpful in explaining the process for applying the braces
Response from the owner: Thanks for your review! We're happy to hear our team was able to answer any questions about our treatment process 🙂 If you need anything else, just let us know!
Kind, on time, thorough, good samples and explanations..
Response from the owner: Thanks Deborah! We truly appreciate your recommendation, and are thrilled to hear you have been happy with our office!
All the staff are friendly,accommodating and Very attentive to your needs! I have never been disappointed when I leave ! If you’re looking for an orthodontist you won’t be disappointed ! New patient excepted friendly atmosphere!!
Response from the owner: Crystal, thank you for your kind review! We're delighted to hear you've had such positive experiences with us and that our team has met your needs. Your recommendation means a lot to us! We're always here to help!
Very friendly!
Response from the owner: Thank you Alexandrea! 🙂
Great place! Staff was really nice 😊 Gave us a break down on what to expect!
Response from the owner: Thanks so much for the kind words Leticia! We're glad you had a great experience with us and found our staff helpful. If you ever have more questions or need anything, feel free to reach out!
Very happy with the whole experience at Up North Orthodontics! Every single staff member was so friendly and professional, and Dr. Spencer is amazing! I will definitely be using them again when my other children need braces. Highly recommend!!
Response from the owner: Thanks for the awesome review! We're thrilled to hear that you had a great experience with us. Your recommendation means the world to us! If you ever need anything, just give us a shout.
I had a great experience with my visit, Dr. Spencer was great and answered all my questions. The staff was very helpful and nice to deal with. Thank you
Response from the owner: Thanks for sharing your experience with us, Tylor! We're thrilled you had a great visit with us. Our team is always here to help, so don't hesitate to reach out if you need anything else!
We loved the office atmosphere. The staff was very welcoming. Thank you for such a great experience.
Response from the owner: Nora, thanks for the kind words! We're thrilled you felt at ease in our office 🙂 If you ever need anything, just give us a shout.
Very organized, great communication. Super clean office. Professional staff. Dr. Spencer is very personable and able to relate to children well. Explained things in an approachable format for both adults and children.
Response from the owner: Thanks a ton for your awesome feedback Katie! Dr. Spencer and our team always aim to be personable and approachable, especially with children. If you ever need anything else, just let us know!
My son Cody Huntley said Up North Orthodontics is an awesome place and the workers are really nice and helpful and he would recommend Up North Orthodontics to everyone that needs work done on there teeth or need a great Dentist to go to
Response from the owner: Chad, thank you for your recommendation! We are thrilled to hear that your son has been happy with his orthodontic care!
We absolutely love Dr. Spencer! My daughter loves how he speaks to her about her treatment plan in ways she can understand and answers her questions with patience. The entire staff is very friendly and helpful. My sister takes her son to Up North too, and we all highly recommend!!!
Response from the owner: Samantha, thank you!! We're so glad your daughter feels so comfortable with our team. Making sure she understands everything is incredibly important to us! We're thrilled to have your sister's son as part of our Up North family too; thank you all for your support 🙂 If you ever need anything, please don't hesitate to reach out!
During our vacation in Traverse City, we encountered an unexpected orthodontic emergency when my son's wire broke and was causing discomfort. Up North Orthodontist came to our rescue promptly and with exceptional kindness. From the moment we walked in, the receptionist, hygienist, and orthodontist showed genuine care and professionalism. They swiftly attended to my son's needs, making sure he was comfortable and addressing the issue efficiently. Their accommodating nature and warm hospitality turned what could have been a stressful situation into a positive experience. Up North Orthodontist truly went above and beyond, and we are immensely grateful for their assistance during our vacation. Highly recommended!
Response from the owner: Jessica, thank you so much for sharing your experience! We're thrilled we could assist your son during your vacation in Traverse City. Providing prompt and compassionate care is what we strive for, and we're glad we could make a positive impact during what could have been a stressful situation. Your kind words mean the world to us, and we're immensely grateful for your recommendation. If you ever find yourselves back in the area or need assistance in the future, don't hesitate to reach out!
Very friendly and excellent meeting with Dr. Crouch. He explained everything clearly and was very comforting to my son.
Response from the owner: Thank you Whitney! We are thrilled to hear that both you and your son felt comfortable in our office!
Great office location. Friendly, welcoming, professional staff in a lovely, updated modern office. They made (what could be an overwhelming experience), comprehensive, informative and offered a reasonable and financially doable solution for our budding teenager. Would highly recommend to anyone needing braces.
Response from the owner: Thank you, Raquel, for the kind review! We're so pleased to hear you that liked our office location and found our staff friendly and professional. Making the orthodontic journey less overwhelming is what we aim for. Your recommendation means a lot! If you ever need anything else, just give us a shout 🙂
It was a wonderful experience as usual! The staff was friendly and fun and Dr Spencer is great and my daughter loves getting her orthodontic care there!
Response from the owner: Harmony, thanks for the awesome review! We're thrilled to hear that you had another wonderful experience with us. Making sure our patients feel comfortable and have fun is what we're all about! We're glad your daughter loves coming in for her orthodontic care – she's always a joy to have around. If you ever need anything, just let us know. We're here for you!
My 10 year old and us parents really appreciated the time Up North Orthodontics took during our consultation to thoroughly explain things and answer our questions. We feel like our kiddo will be getting excellent care and we will be getting our money's worth!
Response from the owner: Cheryl, thank for the kind review! We're so glad to hear that you and your 10-year-old enjoyed your consultation with us. Taking the time to explain things thoroughly is incredibly important to us. We're stoked that you feel confident in the care your kiddo will receive – that's what it's all about! If you ever need anything else or have more questions, just give us a shout. We're here to help!
