Testimonials

What a wonderful place! My granddaughter came to visit me from downstate and realized she had forgotten her rubber band. We called this office, and they were more than happy to help by providing us with two packages. When we asked how much we owed, they kindly told us there was no charge. Their generosity and kindness were truly appreciated. It’s rare to find such caring people willing to help without expecting anything in return. Thank you again for going above and beyond—we are very grateful!

Fantastically friendly staff and so knowledgeable! My son wasnt just a number and felt like he was empowered to help us make the best decisions for him.

Knowledgeable and friendly staff. Great experience

Super friendly staff, they helped me out in a bind when my orthodontist wasn’t available and saved me from a miserable weekend! Thank you so much

Wonder from the first phone call to the office, appointment, Dr and staff amazing. Appreciate their kindness, value of professionalism, technology and knowledge!!

They have been so kind every time Ive spoken to them, very timely and so far great! I have only done my consultation with them but look forward to working with them!

Dr Spencer and his staff are great!

This review is overdue, but I’m glad I waited, as we now have two kiddos under Dr. Spencer’s orthodontic care at Up North Orthodontics. I was so impressed from the very beginning when our oldest started her journey nearly two years ago. Her initial consult left a lasting impression, the team was incredibly welcoming, the process felt seamless and well-organized, and the entire experience was both professional and genuinely warm. I especially appreciated Dr. Spencer’s conservative approach. Rather than rushing into treatment, he recommended we give her body time to do some of its natural developmental work first. That level of patience and trust in biology meant a lot to me. We began her treatment about a year after that first visit, and now six months in, we couldn’t be happier with her care and progress. More recently, we brought another one of our kiddos in, she has a more complex health history, including some airway challenges, and is quite a bit younger. Navigating her care can feel a bit more layered, but Dr. Spencer has been nothing short of accommodating, insightful, and encouraging every step of the way. It has truly been a breath of fresh air. As a parent who has had to navigate the medical world quite a bit, I carry a bit of that stress with me, but working with Dr. Spencer and his entire team has been such a positive, reassuring experience. We feel grateful to be in their care and would highly recommend Up North Orthodontics to any family.

We really love Dr. Spencer and everyone at Up North Orthodontics! Two of my children have gone completely through their orthodontic treatment with Dr. Spencer. Next month, my third kid will have his braces put on. I wouldn’t even think of going anywhere else. My oldest daughter was his patient when he first opened his clinic and we have been there ever since. Our family has always been treated with kindness, professionalism, and the environment is very comfortable. I highly recommend Dr. Spencer!

We’ve had such a great experience with Up North Orthodontics. The team is professional, efficient, and easy to work with. Dr. Crouch is straightforward in a way I really appreciate: approachable, clear, and great at explaining what’s happening, what’s next, and the overall plan. They’ve guided both of my kids through their braces journeys, including some pretty complicated cases, and I’ve felt confident in their care the entire time. One thing I really appreciate is that they don’t rush into treatment. They’re thoughtful about taking a “watch and wait” approach when it’s the right call, and their intake process is impressively efficient. You leave the first complimentary appointment with a clear plan and next steps. The space is always clean and well run, and the front desk team deserves a special mention- so friendly, organized, and just really pleasant to work with. I don’t hesitate to recommend them!

What a refreshing experience to walk in and be greeted right away with “Hello! We’re so glad you’re here!” They treat you like family from start to finish. Dr. Crouch was absolutely amazing. He is so patient, explained everything to myself and my son tooth by tooth with no pressure to make a decision right away about suggested care. All of the staff were so friendly, smiled, and genuinely care for their patients. Thank you for providing such great professional service for what can be sometimes a not so fun thing for a child to go thru. You guys truly understand what it means to be in this profession. You nailed it!

Really nice space with lots of natural light and all staff were great with kids! Dr. Spencer was fantastic with my daughter and explained everything thoroughly in a way that made sense!

Great client service and fantastic with kids!

My son had a great experience with up North orthodontics. I would highly recommend it!

Very nice staff and pleasant atmosphere!

This office came highly recommended and I can see why! It was an easy process and everyone was very friendly and efficient!

We were on vacation at Crystal Mountian Ski Resort. While here my 9 year old son experienced an infection in the roof of his mouth above his newly placed expander. Our Cincinnati Orthodontist asked me to find an orthodontist in Traverse City to have it removed immediately. I called Up North Orthodontist in Traverse City and from the time they answered the phone to make an appointment and until we left their care was fantastic. Hannah was able to get us in the same day. They took pictures to send to his Cincy Orthodontist and based on the infection Dr. Spencer removed the device without causing pain to my son. Their care was exceptional, professional and was such a relief to have great care away from home. Thank you Hannah and Dr. Spencer for your time, care, kindness and helpfulness. My son was able to start healing, feeling better and finished up a great week skiing! If you’re looking for a great Orthodontist with excellent office staff then I highly recommend Up North Orthodontist.

The staff are all friendly and welcoming. Dr Spencer and his assistant were very thorough and provided a comprehensive care plan with multiple treatment options and provided detailed breakdown of the costs so we could make an informed decision. I would recommend them to anyone who needs orthodontic care

It was a wonderful experience as usual! The staff was friendly and fun and Dr Spencer is great and my daughter loves getting her orthodontic care there! She just got her braces off and she has a beautiful smile! Thank you up north orthodontist for your expertise!

Super Friendly and fast to get appointments!

Incredibly helpful in understanding all of the available options, so thankful my dentist referred me here! They're incredible!

Wonderful experience!

Dr. Spencer and his team are excellent! My youngest had a few issues and needed adjustments which the office ALWAYS fit us in right away. We have completed an expander and braces procedure and the results have been amazing!

This office visit was a great experience. Anna was extremely knowledgeable and always a step ahead of any questions I had. Dr Spencer was friendly and informative. I’m looking forward to having my treatment here.

We brought our 8 year old son in for a consult. It was a beautiful office with very welcoming, friendly staff. He didn’t need any work at this time and they recommended waiting a couple years. I was grateful for the thorough assessment, honest feedback, and that they didn’t recommend any unnecessary treatment. We’ll definitely be going back in the future!