Testimonials

Loretta
2 weeks ago
Excellent care thus far in my journey. Friendly and informative.
Peter Hayes
3 weeks ago
Dr. Spencer and his staff are excellent in every way. From the welcome at the reception desk all the way through consultation the staff is friendly, knowledgeable and professional. 5 stars!! Highly recommend.
Ian Deyoung
3 weeks ago
They were so helpful, very straightforward scheduling process and efficient service as well
Susan Schopieray
3 weeks ago
Wonderful experience!
Robert Yeomans
1 month ago
Dr. Crouch and his staff are fantastic. They are so kind and professional. Everyone took the time to make sure and answer all the questions I had. What a great experience!
Jessica Bagwell
2 months ago
Very friendly staff, the orthodontist was very friendly and informative about our situation. Overall very wonderful place! Thank you Up North Orthodontics!!
Danielle Wistrand
2 months ago
Everyone has been so kind and knowledgeable
Response from the owner:Thank you Danielle! We are happy to hear that you have been enjoying your experience!
Regan Foerster
2 months ago
Dr. Spencer and his team are not only amazing people but they each truly have the best interests and outcomes in mind for their patients. I wouldn’t consider any other orthopedics office in the area!
Rebecca Sarin
3 months ago
I have never been greeted with such kindness and warmth from a medical office. Everyone I interacted with was supportive, transparent, and respectful. I always have my guard up when I visit new doctors, dentists, etc., but Up North put me at ease from the very beginning. I look forward to working with them as I embark on my Invisalign journey!
Peter Clong
3 months ago
Up North provided wonderful care for my daughter’s Orthodontics. Great experience with their team!
Samantha Rogers
3 months ago
From the moment we walked in the door, everyone was friendly and kind. We got honest opinions about treatment plans and did not feel any pressure when choosing a plan for a kiddo.
Response from the owner:Thank you for your kind review Samantha! We're so glad you felt comfortable in our office. Providing honest recommendations and helping families make the decision that's right for them—without any pressure—is so important to us. Thank you for trusting us with your kiddo's smile!
Caroline Worden
3 months ago
Such a great first experience! The staff was so kind and welcoming.
Response from the owner:Thank you, Caroline! We're glad you had a wonderful first impression!
Jennifer Acedo
3 months ago
We were on vacation and my daughter’s wire became loose. The office was impepeiccably clean and organized, the staff was friendly and accommodating. They had her wire fixed in an instant and saved our family vacation 🙂 I wish we lived here and would definitely give them our business.
Response from the owner:Thank you for such a glowing review Jennifer! We were happy to help out - hope you enjoyed the rest of your vacation!
Karina Brez
3 months ago
We had a wonderful experience with the orthodontic team when my daughter needed an emergency wire adjustment. They were able to get us in quickly, and everyone was so kind, patient, and reassuring from the moment we arrived. The orthodontist took the time to make my daughter feel comfortable, explained everything they were doing, and fixed the problem efficiently. It’s such a relief to know we can count on them when unexpected issues come up. Their professionalism, compassionate care, and excellent service truly went above and beyond. We are so grateful and highly recommend this practice to anyone looking for outstanding orthodontic care!
Response from the owner:Thank you so much for your kind words Karina! We're so glad we could get your daughter in quickly and help make an unexpected visit a little less stressful. We know orthodontic emergencies never happen at a convenient time, so it's important to us that our patients feel cared for, comfortable, and reassured every step of the way. Thank you for trusting our team with your daughter's smile and for taking the time to share your experience. We truly appreciate your recommendation!
Christie Turcott
3 months ago
We were on vacation when a possible orthodontic emergency came up. The staff was empathetic and got us in the same day all with smiles on their faces.
Response from the owner:We were happy to help out, Christie! Thank you for your review!
Laura Adams
3 months ago
Up North Orthodontics made having braces an easy experience for our family. From our initial appointment I felt incredibly welcomed. It was a hot summer day and I had four younger siblings in tow. We were a crowd, but the staff made us feel at home and we left with popsicles! This is one of the most family friendly offices I’ve ever been to. Thank you!!
Response from the owner:Laura, thank you so much for your thoughtful review! It means the world to us that you felt welcome from the moment you walked through our doors. We know that bringing a crew of little ones to appointments can be an adventure, so we're always happy to make everyone feel comfortable (and popsicles never hurt! 😊). Thank you for trusting us with your family's smiles—we're so grateful to have you as part of the Up North Orthodontics family!
Amanda Kogelman
3 months ago
We had a great first experience! The office staff was incredibly kind and welcoming, and Dr. Spencer was patient, reassuring, and fantastic with kids. Hannah and Dr Spencer took the time to explain everything clearly and made what could have been a nerve-wracking appointment feel easy and comfortable. We left feeling confident and excited to begin treatment. Highly recommend!
Response from the owner:Thank you so much for your kind words Amanda! We know that starting orthodontic treatment can feel a little overwhelming, so we're thrilled to hear that Hannah and Dr. Spencer helped make your first visit a comfortable and positive experience. Helping our patients (and parents!) feel informed and at ease is something that's very important to us. We're so excited to be part of your family's smile journey and truly appreciate your recommendation. We can't wait to see you again soon!
Anderson Borgen
3 months ago
Very welcoming and the staff were amazing!
Response from the owner:Thanks Anderson! We're glad to have you!
Kayla Themm
3 months ago
All staff are great, quick, and efficient.
Response from the owner:Thank you, Kayla! We appreciate it your recommendation!
Penelope Seitz
4 months ago
Appreciate a quick response and assistance to us while on vacation in the area . Thank you for providing us with the needed tools during our stay !
Response from the owner:Thank you Penelope - we were happy to help! We hope you enjoyed the rest of your vacation!
Ashley Browning
4 months ago
Took my son there for a consultation. The staff is amazing and they have affordable payment plans that are actually affordable. The building itself was outstanding.
Response from the owner:Thank you so much for the kind review Ashley! We’re happy to hear you had a great experience with our team and found the consultation helpful. It also means a lot that our space and payment options stood out to you—we always aim to make care both comfortable and accessible. We truly appreciate you choosing us! 😊
Caitlin Kneitel
4 months ago
I brought my 7-year-old daughter in for her first consultation- she’s a thumb-sucker and is very embarrassed about her “habit”- but the entire staff made both of us feel so comfortable and at ease! Would highly recommend Dr. Spencer and his office staff:). Oh and the office is super beautiful, comfortable, and they have an excellent selection of books! Highly recommend
Response from the owner:Caitlin, thank you so much for your kind review! We’re so glad your daughter felt comfortable and supported during her first visit. We know those conversations can feel a little overwhelming for kids, and it means a lot to hear that our team helped put both of you at ease. We’re also happy you enjoyed the office (and our book collection!). 😊 Thank you for the recommendation—we look forward to seeing you both again!
julie Kisling
4 months ago
What a wonderful place! My granddaughter came to visit me from downstate and realized she had forgotten her rubber band. We called this office, and they were more than happy to help by providing us with two packages. When we asked how much we owed, they kindly told us there was no charge. Their generosity and kindness were truly appreciated. It’s rare to find such caring people willing to help without expecting anything in return. Thank you again for going above and beyond—we are very grateful!
Response from the owner:Thank you so much for your thoughtful review Julie! We’re so glad we could help your granddaughter while she was visiting. Sometimes it’s the little things that can make a big difference, and we were happy to lend a hand. We truly appreciate your kind words and hope you both had a wonderful visit together!
Karla Fishburn
4 months ago
Fantastically friendly staff and so knowledgeable! My son wasnt just a number and felt like he was empowered to help us make the best decisions for him.
Response from the owner:Karla, thank you so much for the wonderful review! We’re glad your son felt involved and supported throughout the process. Helping patients and families feel informed and confident in their treatment decisions is something we care deeply about. We truly appreciate your kind words and are grateful you chose us!
TRACY SMITH
4 months ago
Knowledgeable and friendly staff. Great experience
Response from the owner:Thanks Tracy! We're so happy to hear you're loving your experience 🙂