What a great first appointment we had with up north orthodontics. Everybody was so nice and they gave us wonderful advice!
My daughter is absolutely terrified of any dental work in any capacity. She was fearful and shaking as we walked in. Our initial greeter at the front desk leaned right into her feels with such kindness and compassion.Oir technician and Dr. Spencer was above and beyond. The way Dr. Spencer spoke to and patiently examined her teeth, You can tell he has young kids as he totally knew how to handle my afraid little gal. My daughter walked out feeling so brave and smiles ear to ear! Thank you to your whole team!Additionally, super thankful for the hot coffee and kid games and books to aid in warmth and welcoming.
We were very impressed with our initial visit. My daughter felt very comfortable with the staff and the entire intake process. They are super friendly and welcoming. We're looking forward to continuing our experience there.
I’m so happy to have been referred to Dr Spencer! Office location in Beulah is convenient, staff is friendly and well organized. Dr Spencer is personable and has a great positive personality. Anna was so helpful and encouraging. Loved the whole experience!
Response from the owner: Thank you so much for your wonderful review! We're so glad to hear you had a great experience at our Beulah office and that Dr. Spencer and Anna made you feel welcome and supported. We’re grateful to have you as part of our orthodontic family!
Polite, quick, and no complaints. Well done
Response from the owner: Thanks Joseph, we're happy to hear it!
Doctor Spencer is very professional and extremely kind! His staff is exceptional, thank you for working me in today!
Response from the owner: Thanks Emm, we were happy to fit you in! Glad you had a pleasant appointment 🙂
The staff is very friendly and so helpful.
Response from the owner: Thanks Tammi, we appreciate it!
I am beyond impressed with this office and the wonderful staff! If I could give this place 10 stars I would. I came in with a small issue today and they were able to fit me in to get everything fixed for me. They were very helpful and I would highly recommend!
Response from the owner: Maria, thank you so much for your kind words! We're thrilled we could help and get everything taken care of for you. It means a lot to hear your appreciation for our team, and we’re so glad you had a great experience. Thank you for recommending us!
Every step of the way has been a great experience. Dr. Spencer and all of his staff make it such a smooth process. Highly recommend Up-North Ortho!
Response from the owner: Sierra, thank you for sharing your experience! We're so happy to hear the process has been smooth and positive for you. We truly appreciate your recommendation! 😊
All so friendly and knowledgeable. Beautiful office. Highly recommend!
Response from the owner: Chrissy, thank you for your kind words! We're so glad you enjoyed your experience and appreciate your recommendation. Hope to see you again soon!
Very good experience getting work done and the staff is super friendly!
Response from the owner: Thanks Maddy! We appreciate your kind words!
I would give 10 stars if I could! I had taken my 7-year-old son to another orthodontist, but was not pleased with how one of the doctors treated my son. After doing a lot of research and hearing very positive things about Dr. Spencer and his team, I decided to try Up North Orthodontics. I was impressed even from the very first phone call. When we walked in for our first appointment, the staff was very welcoming and greeted my son like he was one of their own. Hannah was amazing with him while taking the images they needed, and when Dr. Spencer came in, he was also very warm and welcoming with my son. Everything was explained thoroughly and my questions were answered very respectfully. This experience was 100% better than the one we had at the other office. I am so glad we found Up North Orthodontics! Thank you for creating such a fantastic environment for kids and parents alike!
Response from the owner: Wow, thank you for such a glowing review Kelly! It means the world to us that you and your son felt so welcomed and cared for during your visit. We’re thrilled to hear that Hannah and Dr. Spencer helped make the experience so positive. Creating a warm and respectful environment for both kids and parents is what we strive for every day, and your kind words truly validate that mission. We're so happy you found us and look forward to being a part of your son’s orthodontic journey!
Very Friendly great with my kiddo!
Response from the owner: Thanks Katelyn, we love to hear that you are happy with our team!
Dr. Spencer and his team are great! We use them for our oldest daughter and will use them for our other children!
Response from the owner: Brandi, thank you! We love seeing your family, and feel honored that you plan to continue with our office in the future. We're always here if you need anything - please don't hesitate to reach out!
Danielle was wonderful and helped remove my bond wire. Thank you Up North Orthodontics!
Response from the owner: Thank you, Lauren! We have to agree - Danielle is great! We're happy to hear you had a wonderful experience with our team. Please don't hesitate to reach out if you need anything else!
Up North Orthodontics was a great experience. They made my daughter feel very comfortable from the time we walked in until we left. Greeting her with a friendly smile, taking the time to explain everything that was to be done that day and making the appt seamless. We will definitely be back once treatment is needed, Dr. Spencer is great!
Response from the owner: Jennifer, thank you so much for your kind words! We’re thrilled to hear that your daughter felt comfortable throughout her visit. It’s always our goal to make every appointment as smooth and positive as possible. We look forward to seeing you both again when it’s time for her treatment. Dr. Spencer and the team are here for you!
I am so impressed with Up North Orthodontics. We were vacationing near Traverse City when my son had an issue with his braces that was causing pain and discomfort. We called Up North Orthodontics and they were so kind and were able to see us and took great care of my son. Dr. Spencer Crouch and staff were friendly, kind, and knowledgeable.
Response from the owner: Christine, thank you for taking the time to leave us this kind review! We were happy to be able to relieve your son's discomfort - that's no way to spend a vacation! Thanks again and we hope you enjoyed the rest of your time here!
A HUGE THANK YOU to Up North Orthodonics for helping my daughter today with her wire! We are on our family vacation and over 4 hours away from home, but UpNorth Orthodontics came to the rescue! I called and they were able to get her into their office in just a few short hours! Everyone was so nice and friendly! The office was very clean and cute as well! Within a few minutes of being in the chair they were able to fix my daughters wire, give me ideas of how to help her if it happened again, and also invited us back if anything happened again while we were on vacation. And unbelievably they didn’t even charge us!!! So incredibly KIND! Thank you Up North Orthodontics we will definitely recommend you to anyone who is in the Traverse City area!
Response from the owner: Deana, we’re so glad we could help your daughter out during your vacation! It’s great to hear that our team was able to make things easier for you and your daughter, and we appreciate your kind words about our office! If you ever need anything again while in the area, don’t hesitate to stop by 🙂 Safe travels and thanks for the wonderful recommendation!
Such a friendly staff. All questions answered. Appreciated their detail and showing me all my options.
Response from the owner: Brook, thank you for taking the time to share your experience with us! We are so happy to hear that you had a good experience with our team!
Excellent service. We were from out of town on vacation and was able to get a quick appointment! Thank you for your help!
Response from the owner: Thanks for your review, John! We were happy to help!
We are getting ready to put braces on my second child thru up north orthodontics. We have always had great experiences here and love the staff. We look forward to a few more great years ahead.
Response from the owner: Thank you Heather! We love seeing you and your family. We feel truly honored that you have decided to trust us with the care of another one of your kiddos, that is the highest compliment!
We use an orthodontist in Grand Rapids, MI but needed help with braces while in Traverse City. Up North Orthodontist got us in within 30 minutes! They were also wonderfully kind and extremely knowledgeable!
Response from the owner: Thank you for your review, Ashley! We were happy to help you in a pinch! 🙂
Recently had a complimentary consultation regarding questions and concerns about my 8 year olds orthodontic treatment from another provider. Our family feels a bit of relief after the conversation with Dr. Spencer and his team. We got well informed by the step to step process for the necessary procedures that needed to take place for our young daughter. She requires some teeth extraction for some that haven't poked out yet. As a parent, we were a bit worried, since she is very young. Much gratitude to Dr. Spencer and the UpNorth team for their time. Very knowledgable, comfortable setting, and detailed explanations that puts you at ease for what this practice can offer you.
Response from the owner: Thank you for sharing your experience! We’re glad to hear that Dr. Spencer and our team were able to provide the clarity and reassurance you needed. It’s important to us that you feel well-informed and at ease with your daughter’s treatment plan. We appreciate your kind words and are here to support you every step of the way!
My daughter has been coming to Dr. Spencer for about 5 years and we love him. The entire staff is amazing and kind and patient which I absolutely love. One of the ladies in the office even remembered me from when I had braces probably about 20 years ago. Overall an amazing place and have recommended them several times and will do so over and over again!
Response from the owner: Ashley, thank you so much for your heartfelt review! We're thrilled to hear that you and your daughter have had such a positive experience with Dr. Spencer and our team over the years. It’s wonderful to know that our staff's kindness and attention to detail have left such a lasting impression. We really appreciate your recommendations and look forward to continuing to provide great care!
Up North Orthodontics has exceeded all my expectations! We were welcomed so warmly the moment we walked in the door and all staff were friendly, making my children feel at ease. It's a beautiful, well run facility that keeps children feeling heard and relaxed. Dr. Crouch was so thorough and responsive, but above all, gentle and kind. HIGHLY recommend.
Response from the owner: Samantha, thank you for your amazing review! We're thrilled to hear that you and your family felt so at home with our team. It's wonderful to know that our facility and staff left such a positive impression. Dr. Crouch and the entire team appreciate your kind words and high recommendation!
